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Frequently Asked Questions
When I pay my tuition
automatically, how secure is my account information?
Very secure – more secure than when you write checks. The checks you
write every day have your name, address, phone number, and sometimes your
driver’s license number on them. With this information, criminals have all they need
to access your account or worse, steal your identity. Automatic payments
greatly reduce this potential problem by limiting the amount of information
available and who has access to it. Tuition Express also incorporates additional
security procedures, utilizing 128-bit encryption.
How are payments made?
Payments are withdrawn from your checking or savings account. Ask your childcare
provider if they also accept credit card payments.
How will I know when a payment
was made?
Your childcare expenses will be taken out of your account (or charged
to a credit card) on a schedule that you and the childcare center agree upon.
You may sign up for email notification to be sent when a payment is made.
Your childcare center also has the ability to print statements for your records.
What if the center makes a
mistake?
Report the error to your childcare center immediately. It was most likely an
honest mistake. The center will then adjust your account accordingly.
What if my childcare center and
I disagree about a payment?
If you feel that the payment should not have been made, you have the right to
dispute the charge. Contact your bank or credit card company. Tuition Express
and your childcare provider will work closely to resolve the issue in a timely
manner.
Does the childcare center access
to my account?
Nobody at the childcare center has access to your bank (or credit card)
account. When you sign up for Tuition Express, you only authorize your bank or
credit card company to release the exact amount owed to your provider when it
is due and payable.
How will this help my childcare
provider?
Your childcare provider has chosen to offer automatic payments for several
reasons. First, it will give you the convenience of not having to write a check
every time tuition and fees are due. Second, it allows regular scheduling of
your payments. Most importantly, automatic payments reduce the amount of time
your childcare center spends on management activities, giving staff more time
to spend with the children.
How do I get started?
Print a Sign Up Sheet online (requires
Adobe Reader®) or ask your participating
childcare provider for an application.
More Information
For more information on automatic payments, visit
DirectPayment.org. This is an excellent resource explaining the system
and its benefits.
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What if I forgot my username or password?
Due to security reasons, neither the childcare center nor Tuition Express has access
to your existing username and password. If you can't remember either your
username or password, you will have to re-register. You will need your Tuition
Express ID number issued to you by the center along with the last four (4) digits
of your bank account or credit card that you are currently using for tuition payments.
Create a new username and password,
checkmark the "Terms and Conditions" box and click on the "Register" button.
You will be notified that an account already exists for you Tuition Express ID number.
Simply re-type the new username and password and click on the "Register" button again
to complete re-registration. You have now successfully changed your username
and password and can now log in.
I am using the right username and password, but I can't login. Why not?
Your username and password are case sensitive, so make sure you are typing them
in properly. Also, make sure that there are no spaces between the characters
as they are not allowed. Check to see if the Caps Lock is on, if so, turn
it off and re-enter your username and password and try again.
What does it mean when I am told that my username or password doesn't meet the complexity
requirements?
Check the length of your username (must be 3-16 characters long) and make sure there
are no spaces between the characters. Verify that the password is a minimum
of 6 characters long and includes
at least one number. The password can't have spaces between characters either.
Why does it tell me that my username is already in use when registering?
Someone else has already registered with that username. Create a different
username and complete the registration process unless you have forgot your username
or password, then you need to refer to the question above about that.
How come I never received my verification email to validate my email address?
Make sure you're using a valid email address and that it is typed in correctly.
Make sure your email software isn't filtering the Tuition Express email (check your
Bulk, Junk, or Trash folders). If you see it in one of those folders, you
must remove the filter/add an exception to the filter to allow it to do directly
to your Inbox (see your email software FAQ's to adjust it's mail/spam filtering).
If you are using a work email address, your company's technology department may
be filtering the email. Discuss it further with your IT department or change
your email address to a private email address.
Why am I not receiving my receipts via email after validating my email address?
Sign in to your tuitionexpress.com account, in the "Profile" screen you must check
the box "Receive Notification" and click on the "Update" button. Confirm that
the email address is still a valid email address.
How do I get the necessary information on my receipt to get reimbursed by my Flexible
Spending Account?
This information is entered by the childcare center your child is attending.
Request your center to setup their tuitionexpress.com "Message Center" to include
the center's name, address, and tax ID number.
How can I change the bank account information that is drafted for my payment?
You are unable to change your bank information via the Internet. You must
complete a new Parent Authorization form,
attach a voided check from the new account (if applicable) and submit it to your
center. Your center will then make the changes and notify Tuition Express.
How do I change the email address that my receipts go to?
Log in to your tuitionexpress.com account and click on "Profile", then click the
"Change" button. Enter the new email address and click "Update". You
will have to click on the "Re-verify" button to receive the verification email.
Click on the link in the verification email to complete the change.
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