Frequently Asked Questions

General FAQs

Very secure – more secure than when you write checks. Tuition Express is a Payment Card Industry (PCI) Level 1 Service Provider. Your information could not be more secure.

Tuition Express processes payments four ways – customer initiated Online Payments, POS/Card Swipe, Recurring Credit Card and ACH transactions.

If you initiate an Online or POS Payment, you’ll know firsthand. If your provider processes a Recurring Credit Card or ACH Payment, you can receive free emailed receipts.

Report the error to your childcare provider immediately. It was most likely an honest mistake. Your provider will then adjust your account accordingly.

If you feel that the payment should not have been made, you have the right to dispute the charge. Contact your bank or credit card company.

No. No one has access to your account. By using Tuition Express, you’re simply giving your credit card company or bank permission to release what you owe your provider when it is due and payable.

It’s safe, convenient and easy. And it makes processing tuition and fee payments easier for your provider giving their staff even more time to care, nurture and teach your child.

Print a Sign Up Sheet online (requires Adobe Reader®) or ask your participating childcare provider for an application.

Registered User FAQs

Due to security reasons, neither the childcare provider nor Tuition Express has access to your existing username and password. If you can't remember either your username or your password, you will have to re-register. See the Forgot your Password page for more help.

Your username and password are not case sensitive. Make sure you are typing them in properly. Also, make sure that there are no spaces between the characters as they are not allowed.

Check the length of your username (must be 3-16 characters long) and make sure there are no spaces between the characters. Verify that the password is a minimum of 6 characters long and includes at least one number. The password can't have spaces between characters either.

Create a different username and complete the registration process unless you have forgot your username or password, then you need to refer to the question above about that.

Make sure you're using a valid email address and that it is typed in correctly. Make sure your email software isn't filtering the Tuition Express email (check your Bulk, Junk, or Trash folders). If you see it in one of those folders, you must remove the filter/add an exception to the filter to allow it to do directly to your Inbox (see your email software FAQ's to adjust it's mail/spam filtering). If you are using a work email address, your company's technology department may be filtering the email. Discuss it further with your IT department or change your email address to a private email address.

Sign in to your account, in the "Profile" screen you must check the box "Receive Notification". Confirm that the email address is still a valid email address.

This information is entered by your childcare provider. Request your provider to setup their "Message Center" to include the center's name, address, and tax ID number.

For payments that are initiated by your provider you must complete a new Parent Authorization form, attach a voided check from the new account (if applicable) and submit it to your provider. Your provider will then make the changes and notify Tuition Express. For online payments you can use any valid credit card at any time.

Log in to your account and click on "Profile", then click the "Change" button. Enter the new email address and click "Update". You will have to click on the "Re-verify" button to receive the verification email. Click on the link in the verification email to complete the change.